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  • Do I need a doctor’s referral to see a physiotherapist?
    No, you don’t need a referral to see one of our physiotherapists. However, if you’re claiming through Workers' Compensation, Motor Vehicle Accident insurance, or the Chronic Disease Management Program (via Medicare), you’ll need a referral from your GP.
  • Can I claim physiotherapy, exercise physiology or remedial massage sessions through private health insurance?
    Yes, if your private health insurance policy includes extras cover for physiotherapy, exercise physiology and remedial massage- you may be able to claim a rebate for physiotherapy services. We have HICAPS facilities on-site, so you can claim your rebate on the spot.
  • Does Medicare cover physiotherapy?
    Medicare does not typically cover private physiotherapy. However, if your GP has referred you under a Chronic Disease Management (CDM) plan, you may be eligible for a rebate for up to five physiotherapy sessions per year. Wanneroo Physiotherapy does not bulk bill Medicare, a gap payment will be required.
  • What conditions do you manage at Wanneroo Physiotherapy?
    Conditions we manage at Wanneroo Physiotherapy include: Headaches Dizziness/Vertigo Concussion Neck & Back Pain Joint Pain/Arthritis Muscular & Tendon Pain Sports Injuries Workplace Injuries Motor Vehicle Injuries National Disability Insurance Scheme (NDIS) For more detailed information, see the "Conditions" section of our website
  • What services do you offer at Wanneroo Physiotherapy?
    Services we offer at Wanneroo Physiotherapy include: Physiotherapy Exercise Physiology Remedial Massage Clinical Pilates Group Exercise Classes Gym Based Rehabilitation Dry Needling Sports Taping For more detailed information, see the "Services" section of our website.
  • What should I expect during my first appointment?
    Your initial consultation will include a detailed discussion about your current condition, past history of injury, medical history, goals and expectations, and more . We’ll conduct a thorough physical assessment and work with you to develop a personalised management plan.
  • How long does each session last?
    An initial consultation is 40 minutes to allow for a comprehensive assessment. Follow-up sessions are 20 minutes- however your physiotherapist may suggest an extended follow up in certain cases (e.g. complex presentations, multiple conditions).
  • What should I bring to my first appointment?
    Please bring: Any relevant medical reports, imaging (e.g., X-rays, MRIs), or referrals Your private health fund card (if claiming through insurance) Comfortable clothing suitable for your treatment
  • What should I wear to my physiotherapy session?
    Where possible, wear loose, comfortable clothing that allows easy access to the area being treated. For example, shorts are ideal for lower limb issues, and a singlet is suitable for shoulder or upper body treatments.
  • Can physiotherapists refer me for imaging?
    Yes, our physiotherapists can refer you for imaging, such as X-rays, ultrasounds, or MRIs, to assist in diagnosing your condition.
  • Do you have a cancellation policy?
    Where possible, we kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Negative impacts of late cancellations or missed appointments include: Delaying necessary treatment or follow-ups, negatively affecting your health outcome. Your reserved time slot could have been used to see another patient in need of care. It’s often too late to offer the slot to someone else, reducing access for others.
  • Is physiotherapy suitable for children and older adults?
    Absolutely! We provide tailored physiotherapy treatments for patients of all ages, including children and seniors. Our team is experienced in addressing a wide range of conditions across different age groups.
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