Question 1

Do I need a doctor’s referral to see a physiotherapist?

Accepted Answer

No, you don’t need a referral to see one of our physiotherapists. However, if you’re claiming through Workers' Compensation, Motor Vehicle Accident insurance, or the Chronic Disease Management Program (via Medicare), you’ll need a referral from your GP.

Question 2

Can I claim physiotherapy, exercise physiology or remedial massage sessions through private health insurance?

Accepted Answer

Yes, if your private health insurance policy includes extras cover for physiotherapy, exercise physiology and remedial massage- you may be able to claim a rebate for physiotherapy services. We have HICAPS facilities on-site, so you can claim your rebate on the spot.

Question 3

Does Medicare cover physiotherapy?

Accepted Answer

Medicare does not typically cover private physiotherapy. However, if your GP has referred you under a Chronic Disease Management (CDM) plan, you may be eligible for a rebate for up to five physiotherapy sessions per year. Wanneroo Physiotherapy does not bulk bill Medicare, a gap payment will be required.

Question 4

What conditions do you manage at Wanneroo Physiotherapy?

Accepted Answer

Conditions we manage at Wanneroo Physiotherapy include:

Headaches
Dizziness/Vertigo
Concussion
Neck & Back Pain
Joint Pain/Arthritis
Muscular & Tendon Pain
Sports Injuries
Workplace Injuries
Motor Vehicle Injuries
National Disability Insurance Scheme (NDIS)

For more detailed information, see the "Conditions" section of our website

Question 5

What services do you offer at Wanneroo Physiotherapy?

Accepted Answer

Services we offer at Wanneroo Physiotherapy include:

Physiotherapy
Exercise Physiology
Remedial Massage
Clinical Pilates
Group Exercise Classes
Gym Based Rehabilitation
Dry Needling
Sports Taping

For more detailed information, see the "Services" section of our website.

Question 6

What should I expect during my first appointment?

Accepted Answer

Your initial consultation will include a detailed discussion about your current condition, past history of injury, medical history, goals and expectations, and more . We’ll conduct a thorough physical assessment and work with you to develop a personalised management plan.

Question 7

How long does each session last?

Accepted Answer

An initial consultation is 40 minutes to allow for a comprehensive assessment. Follow-up sessions are 20 minutes- however your physiotherapist may suggest an extended follow up in certain cases (e.g. complex presentations, multiple conditions).

Question 8

What should I bring to my first appointment?

Accepted Answer

Please bring:

Any relevant medical reports, imaging (e.g., X-rays, MRIs), or referrals
Your private health fund card (if claiming through insurance)
Comfortable clothing suitable for your treatment

Question 9

What should I wear to my physiotherapy session?

Accepted Answer

Where possible, wear loose, comfortable clothing that allows easy access to the area being treated. For example, shorts are ideal for lower limb issues, and a singlet is suitable for shoulder or upper body treatments.

Question 10

Can physiotherapists refer me for imaging?

Accepted Answer

Yes, our physiotherapists can refer you for imaging, such as X-rays, ultrasounds, or MRIs, to assist in diagnosing your condition.

Question 11

Do you have a cancellation policy?

Accepted Answer

Where possible, we kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. Negative impacts of late cancellations or missed appointments include:
Delaying necessary treatment or follow-ups, negatively affecting your health outcome.
Your reserved time slot could have been used to see another patient in need of care. It’s often too late to offer the slot to someone else, reducing access for others.

Question 12

Is physiotherapy suitable for children and older adults?

Accepted Answer

Absolutely! We provide tailored physiotherapy treatments for patients of all ages, including children and seniors. Our team is experienced in addressing a wide range of conditions across different age groups.

FAQs